Privacy Policy

1. Introduction

Trial and Error Recordings (“we,” “our,” “us”) is committed to protecting the privacy and personal data of our users and visitors. This Privacy Policy outlines how we collect, process, and safeguard your information in compliance with applicable privacy regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). The Privacy Policy reflects our dedication to transparency, security, and individual privacy rights.

By accessing or using https://trialanderrorrecordings.com (“our Website”), you agree to the practices described herein. If you do not agree, please refrain from using our Website.

2. Scope of Policy and Data Controller Role

This Privacy Policy applies to all visitors and registered users of our Website, regardless of location. As the data controller, Trial and Error Recordings is responsible for determining the purposes and means of processing your personal data.

Should you have any questions about data processing or this Privacy Policy, please contact us at [email protected].

3. Categories of Data Processed

Depending on your interaction with our Website, we may collect and process the following categories of personal information:

a. Usage Data

Includes information related to how you access and use our Website. This may include IP address, browser type, operating system, device type, referral URLs, pages visited, time spent, and user interaction data.

b. Account Data

Includes personal identifiers you provide when creating an account, such as your full name, email address, telephone number, and billing/shipping addresses.

c. Profile Data

Includes data generated through your account interactions, such as purchase history, saved preferences, listening behaviors, and product interests.

d. Communication Data

Includes the contents and records of communication between you and us, including support requests, emails, chat messages, and customer service interactions.

e. Technical Data

Includes device identifiers, hardware specifications, software configurations, browser settings, time zone, and other technical characteristics of your device.

f. Transaction Data

Includes records of orders, payments, delivery details, credit/debit card details (processed securely via our payment processors), and transaction confirmations.

g. Preference Data

Includes your consent settings, marketing preferences, product and artist interest selections, as well as any opt-in or opt-out choices for data usage.

4. Legal Bases for Processing

We process your personal data based on one or more of the following legal grounds:

– Your Consent – where you have given clear permission for us to process your data for a specific purpose (e.g., newsletter sign-up).
– Performance of a Contract – data necessary to fulfill our obligations under a contract (e.g., fulfilling music orders).
– Legitimate Interest – data usage necessary to pursue our legitimate business purposes, provided such interests do not override your fundamental rights.
– Legal Obligation – where processing is required to comply with a legal requirement placed upon us.

5. Your Rights

Under the GDPR and CCPA, you have the following data rights:

– Right of Access – to request details about your personal data that we hold.
– Right to Rectification – to correct incomplete or inaccurate data.
– Right to Erasure – to request deletion of your personal data, under certain conditions.
– Right to Restrict Processing – to limit how we use your data.
– Right to Data Portability – to receive your data in a structured, commonly used, and machine-readable format.
– Right to Object – to object to data use for direct marketing or based on legitimate interests.
– Right to Withdraw Consent – at any time, where processing is based on your consent.
– Right Not to Be Subject to Automated Decision-Making – including profiling, where applicable.

To exercise your rights, contact us at [email protected].

6. Security Measures

We implement a range of administrative, technical, and physical safeguards to protect your data:

– Industry-standard encryption protocols for data in transit and at rest.
– Access control systems limiting access on a need-to-know basis.
– Regular system updates, auditing, and penetration testing.
– Staff training on data protection and incident response procedures.
– Routine data backups to prevent loss or corruption.

While we take reasonable security precautions, no system can be guaranteed 100% secure.

7. International Transfers

If you are located outside of the United States, please note that your data may be transferred to and processed in jurisdictions that may have different or less stringent data protections.

Where applicable, such transfers are made subject to Standard Contractual Clauses approved by the European Commission or other valid legal mechanisms ensuring adequate protection of your data.

8. Data Retention

We retain personal data only as long as necessary for the purposes for which it was collected or as required by applicable laws. Retention periods are as follows:

– Account Data: retained for the duration of your account and up to 6 months after deletion.
– Transaction Data: retained for up to 7 years for accounting and audit purposes.
– Communication Data: retained for up to 3 years or longer if legally required.
– Technical and Usage Data: retained for up to 12 months for analytical and diagnostic purposes.
– Consent and Preference Data: retained until the user revokes or updates their preferences.

9. Cookie Policy

We use cookies and similar tracking technologies for the following purposes:

a. Essential Cookies

Necessary for the operation of our Website, such as session management and security features. Disabling these may affect basic functionality.

b. Functional Cookies

Help remember your preferences to improve user experience, such as preferred language or past purchase information.

c. Analytics Cookies

Allow us to understand and analyze how users interact with our Website, such as Google Analytics.

d. Performance Cookies

Enhance user experience by optimizing website performance and load times.

10. Cookie Management & Compliance

We offer cookie consent management to comply with GDPR and CCPA standards. Upon accessing our Website, you may choose to accept or customize your cookie preferences through a consent banner.

Users may also manage cookies through their browser settings or by using privacy tools that support global opt-out mechanisms such as the Global Privacy Control (GPC).

11. Special Protections for Children

Our Website is not intended for or directed toward children under the age of 13. We do not knowingly collect personal data from minors. If we discover that we have inadvertently collected data from a child under 13, we will promptly delete such information.

Parents or guardians who believe we may have collected personal information from a child should contact us at [email protected].

12. Policy Updates

We reserve the right to update or modify this Privacy Policy from time to time to reflect changes in our operations, technology, legal obligations, or privacy practices. Any material changes will be communicated via the Website or by contacting users where applicable.

We encourage users to regularly review this Privacy Policy to stay informed about how we protect their data.

13. Contact

If you have questions or concerns regarding this Privacy Policy or our data practices, you may reach us at:

Email: [email protected]
Website: https://trialanderrorrecordings.com

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We are committed to upholding your privacy rights and protecting your personal data. For any additional information or support with your privacy concerns, please do not hesitate to contact us.